Policies

Important Update

 
We have recently updated our policies. As part of these updates, we have made the following modifications:
*Wording for policy 5.1 “Grimming”
*Wording for policy 6.1 “Multi accounting”
*Improved grammar throughout the whole document
 
We have also added new sections, specifically:
4.3 Forbidden Non-Poker-Related Tools 

General terms

1.1 Limitation of Liability

LIMITATION OF LIABILITY: Under no circumstances, including negligence, shall ACR Poker be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use (or misuse) of the Software, the Games or your accessing the Site or the Servers, even if ACR Poker had prior knowledge of the possibility of such damages.

For purposes of this Policy, the term ACR Poker shall include the ACR Poker and each poker brand that operates under the ACR Poker network.

1.2 Disclaimer

1.2.1 While ACR Poker makes every possible effort to ensure and enforce a fair environment for all our players, we accept no responsibility on third parties’ ill actions.

1.2.2 ACR Poker commits to put in place a reasonable set of measures to prevent any form of cheating, and penalizes any player caught in violation of our security and game integrity policies.

1.2.3 ACR Poker reserves the right to address unforeseen scenarios or situations not contemplated in the present policies as it sees fit.

1.2.4 Due to the nature of some of the described sections below, ACR Poker will comprehensively evaluate the reliability of any third-party accusation and source material received.

1.2.5 ACR Poker reserves the right to adapt any of the described policies or outcomes to suit any legal grounds whenever the jurisdiction requires it.

1.3 ACR Poker Decisions are final: By accepting our general terms and conditions you also accept that our Security and Game Integrity team investigation results, outcomes and penalties are final. You expressly agree and accept ACR Poker alone to deem any account in violation of any of the present policies, and therefore you accept any such determination as final.

1.4 Confidentiality:

1.4.1 We commit to a strict personal privacy policy for all our players.

1.4.2 Player personal information is protected against unauthorized disclosure under the laws of the Republic of Costa Rica.

1.4.3 By participating in our KYC process and providing the necessary identification documents, you expressly consent to the collection, use, and disclosure of your personal information, including the documents provided to third parties involved in the verification process.  This may include but is not limited to third-party service providers, regulatory authorities, and other entities involved in ensuring compliance with applicable laws and regulations.  We will take reasonable measures to ensure the confidentiality and security of your information during transmission and storage.  All third parties we select are bound by agreement or applicable privacy laws to protect the privacy and confidentiality of any information about you that we provide to them.  However, we cannot guarantee the absolute security of any information shared with third parties.  You understand and acknowledge that the disclosure of your personal information to third parties is necessary to fulfill our legal obligations and protect the integrity of our services. 

1.5 Penalties:

You accept and expressly acknowledge and agree that any penalty decision or determination lies within ACR Poker’s sole and absolute discretion.

1.5.0 ACR Poker’s sole discretion penalties may include but are not limited to any of the following:
1.5.1 Soft warning: A player will be provided a written warning by email of his or her offending conduct, which must cease.

1.5.2 Heavy warning: A player will be provided a written warning by email of his or her offending conduct. In ACR Poker’s sole discretion, these warnings are not progressive and ACR Poker may immediately apply any penalties deemed appropriate.

1.5.3 Account temporary suspension: This penalty describes a limited timeout. During which the offending player shall be denied access to his or her account.

1.5.4 Expulsion from races or promotions: This penalty describes the loss to the offending player of any access or benefits under any rake race, leaderboard, loyalty or rakeback program and any other promotion offered now or in the future by ACR Poker.

1.5.5 Re-payment of damage: ACR Poker may demand as it sees fit that the offending user repay to ACR Poker the damage caused to ACR Poker or our player community.

1.5.7 Permanent ban allowing to withdraw their funds: This penalty describes a termination of an account where ACR Poker determines in its sole discretion the right of the offending player to withdraw his or her remaining funds excluding unclaimed promotions, bonuses or loyalty rewards, plus provided that any affected players have been compensated in the amounts determined by ACR Poker.

1.5.8 Permanent ban and confiscation of funds: This penalty describes a permanent loss of access to the player account and any funds held within ACR Poker. This penalty shall apply across any sites operating on the ACR Poker Network.

1.5.9 Legal action: ACR Poker reserves the right to pursue any legal or equitable actions in its sole discretion. By participating in games offered by ACR Poker, each player shall expressly agree to jurisdiction over his or her player account under the laws of the Republic of Costa Rica. Each player expressly waives the application of any argument of forum non-convenience should ACR Poker seek legal or equitable relief against the player’s account or account balance therein.

1.5.10 We reserve the right to apply any or a combination of the penalties described in this section as ACR Poker sees fit.

Limitation of Liability.

LIMITATION OF LIABILITY. ACR Poker provides customers with services for which it collects rake and fees. ACR Poker shall not be liable to compensate any player claiming to have been cheated, colluded against, or affected by playing against an Automated Player or bot beyond the rake and fees actually collected from the affected player.

Any decision whether to award compensation to an affected player beyond rake and fees collected from such affected players shall be entirely discretionary on the part of ACR Poker.

Compensation policies:

2.1.0 ACR Poker compensation policies are subject to additional changes based on unforeseen situations. ACR Poker in its sole discretion may evaluate and issue financial compensation to our players who are determined by ACR Poker to have been affected by activity of Automated Players or Bots.

Each affected player who is provided such compensation shall receive an email notice of such account credit upon issuing of compensation. In the event that an affected player receives a credit based on ACR Poker compensation policies, said player shall be bound by acceptance of said payment as full compensation for any injury, loss, etc, unless, within 24 hours, said player shall decline compensation as a satisfaction of any and all claims, by emailing refusal of compensation to gameintegrity@winningpokernetwork.com.

2.2 Compensation may include, in ACR Poker’s sole discretion, any of the following:

2.2.1 Funds redistribution: Redistribution of funds recovered from an offending player’s account, redistributed in a fair manner to affected players by the offending activities.

2.2.2 Compensation: Distribution of funds that ACR Poker at its sole discretion considers fair, whether or not was recovered from the offender’s account.

2.2.3 Compensations with cap: Distributions, in a limited amount that ACR Poker at its sole discretion considers fair, whether or not they were recovered from the offender’s account.

2.3 Qualify for a compensation:

2.3.0 A player may qualify for a compensation only by meeting each of the following conditions:

2.3.1 The Player must have a ACR Poker open active account.

2.3.2 The Player Account must be in good standings with ACR Poker.

2.3.3 The Player Account must not have been found to have engaged in or be under a pending investigation from our security and game integrity team for any inappropriate activity. This includes Accounts which have been suspended pending further investigation.

2.3.4 Player Accounts under temporary or self-exclusion or responsible gambling protection do not qualify for a refund.

2.3.5 Accounts, which are under suspension, will not qualify for compensation.

2.3.6 Accounts created and played under former ACR Poker affiliated skins will not be compensated.

2.4 Compensation logic by game type:

2.4.1 Multi Table Tournaments (MTTs)

Ladder Up Policy: In ACR Poker’s sole discretion, an offending player, an Automated Player or Bot may be removed from the finished tournament list. Each player below the offending player’s finished spot is moved up one spot. If a player would receive more money in their new position, they will be awarded the difference between any prize awarded to the new spot less any prize awarded to their having finished play in their former spot.

2.4.2 Jackpot tournaments (JPT) Compensations that derive from JPT activity will be based on players’ overall win-loss whenever the offender player was involved, whether or not the offender player won the JPT, as it still influenced the overall outcome of each of the other players. Calculated as: Total JPT collected awards minus Total Buy-ins.

2.4.3 Cash Games, Heads Up SNG As a general policy, an innocent player affected by cheating, collusion or bot play may be compensated only if the player being considered for compensation has a net loss versus the offending player. i.e. a negative WIN-LOSS vs the offending player through time. For example, an innocent player who beats a given bot, and is a net winner, shall not be compensated for play against that given bot.

2.5 Compensation cap policies

2.5.1 ACR Poker reserves the right at any time to increase the amount refunded up to a limit or cap per offending player. ACR Poker reserves the right to increase the CAP amount whenever it considers it appropriate at ACR Poker’s own discretion.

2.5.2 Cap based upon rake and fees paid by the affected player. ACR Poker reserves the right to compensate affected users to a cap consisting of the rake and fees generated by the affected player, whenever the affected player faced a verified offender who is an Automated Player, Bot or cheater or engaged in collusion.

2.5.3 Generally, ACR Poker will observe an aggregate cap of $25,000 USD per offending player or bot to be distributed among affected players whenever possible. In order to calculate the cap amount per player compensated, his portion will be multiplied by a ratio based on the $25,000 base cap or any new cap that ACR Poker announces.

2.6 Transparent and verifiable policies:

2.6.0 ACR Poker reserves the right at all times to publish relevant information regarding any banned account at any given time, including the offender account, players affected, and any funds credited based on our compensation policies. As provided in the Terms of Service, players identified as bots may be posted under this section as per ACR Poker discretion. Under the Terms of Service, each player expressly consents to publication of screen names under this provision.

2.6.1 ACR Poker reserves the right to refrain from sharing information, coming from ongoing investigations, suspected or abandoned accounts in its sole discretion.

Collusion

3.0 Collusion is the action of teaming up with another player or players at the same table or in a multi-table event, or making any agreement with the intention to gain an unfair advantage over their opponents. This might include but is not limited to the following practices:

3.1 Hole-Card sharing: The act of sharing your hole card information with another player or players at the same table or in a multi-table event during play, under any circumstances. Streaming your play with a minimum 15-minute delay does not constitute hole-card sharing.

3.2 Whipsawing: To bet and raise aggressively with the intention to trap another player.

3.3 Softplay: Playing hands in a non-aggressive way against other players.

3.4 Chip Dumping: Losing Chips intentionally to another user(s).

External assistance tools (“EAT”):

4.0 General definition: We recognize that there are many tools available to the general public designed to help educate players on how to play poker. As poker is a game of skill, we recognize the value in these resources. Still, some of these tools do not fall under this educational study category and can subsequently be used to create an unfair advantage.

As a result, we’ve developed a comprehensive list of both acceptable and prohibited tools for players who are logged onto the ACR Poker.

4.1 Acceptable tools:

4.1.0 Definition: Any third-party tool, piece of software, or source material, not developed by The ACR Poker, that allows players to improve their playing performance is considered acceptable provided it doesn’t pose any threat to the integrity of our games. These include:

4.1.1 Online study literature, training programs, or books that discuss complex strategies, provided they are educational only and are NOT used during any actual play. Actual playing decisions must ultimately be considered and executed by the player based on their own knowledge, without outside or third party assistance.

4.1.2 Reference Material such as 2-dimensional, push-fold, preflop simple table-based starting hand charts that may orient players on what hands to play or not, in unopened pots, to be precise that all players that acted before having folded. Such charts can’t fall in the descriptions of the clauses 4.2.5, 4.2.6 and 6.5 (including but not limited to) described below as forbidden tools.

4.1.3 Hand trackers and Heads Up Display (HUD) type tools that gather and display numeric-based stats. The stats displayed must be based solely on your own hand history collected through the games you have personally participated in, and such displays must not include information from a current hand in play.

4.1.4 Hotkey tools that enhance or abbreviate your actions through specific keyboard commands. Mathematical or arithmetical calculations of any sort must not be involved at the time when executing any hotkey action.

4.1.5 Leak trackers and bankroll management suites that allow users to manage and control their bankroll.

4.1.6 Tournament result websites that generate players statistics based on official tournament results that also adhere to the requests of players for self-exclusion from these lists.

4.1.7 Table arranger tools that tile up tables based on player preferences.

4.1.8 Tools that automatically generate notes based on your own hand history. These are known as note creators.

4.2 Prohibited tools:

Bots. What is prohibited is playing, using or benefiting from anyone’s play as an Automatic Player or Bot.

4.2.0 ACR Poker and all sites which comprise the ACR Poker network have offering players a fair playing environment and game integrity as the highest priority. Each poker site which comprises the ACR Poker network has adopted a no-tolerance policy towards automated players or “bots” participating in any of the poker playing activities offered to real customers.

“Automated Players” or “Bots” are expressly prohibited from playing in any of the gaming offered by ACR Poker or any participating poker sites/brands.

Generally, any third-party tool, piece of software, or source material, not developed by ACR Poker, that allows players to gain an unfair advantage poses a threat to the integrity of the live real persons playing ACR Poker poker games.

Specifically, WPN and sites on the Network, including ACR Poker.eu prohibit the following, including, but not limited to:

4.2.1 Poker bots or any other piece of software that might play poker without human intervention or otherwise gives advice on how to play in real time.

4.2.2 Software that provides a human player, states current live game information, such as pot odds and outs, or an absolute hand strength calculator.

4.2.3 Any tool, software, or piece of material that offers real-time advice (RTA) on how to act at the table, that reduces, influences, or eliminates the player decision making process during a hand in play. Ghosting covered in section 6.5 is considered a form of RTA.

4.2.4 Programs capable of complex ICM, Nash Equilibrium, Expected Value (EV), Game Theory Optimal (GTO) based actions, which can be used in real time, i.e. making live play decisions, (i.e. advise on how to play the current hand.)

4.2.5 Auto or Semi-Auto hand-action-chart retrieval software, whether meant to be used for Preflop or any Post-flop play, that can or might be used during live play, regardless whether the file format is accessed or compiled, as they are a form of RTA that reduces or influences the end-user decision capability during a hand in play.

4.2.6 Web-based database navigation services: Services that ultimately allow the users to navigate a large number of Preflop and/or Post-flop charts are considered a form of RTA.

4.2.7 Hole-card sharing tools. (Real time sharing of hole cards is a clear violation of universally accepted poker rules against collusion and constitutes cheating.) Further, ACR Poker and its participating poker operators deem prohibited a practice of massively collecting, scraping or observing or sharing data-mined hands in which a player did not participate.

4.2.8 Hotkeys that include conditions based on the live scenario you face in play, in real-time, are prohibited.

4.2.9 Older but usable hand tracker versions and their HUDs with features non-compliant to our list of acceptable EAT specs from above.

4.2.10 Seating script software which may perform but are not limited to the following functions:

  • Reserving a seat
  • Securing a seat
  • Player nickname targeting
  • Player labeling
  • Collecting data on hands in which the user is not actively a participant

4.2.11 Tools that might modify or interfere the table layout by changing or overlapping our in-house build graphics, as the ACR Poker-provided layout is a tool by which ACR Poker detects prohibited bot activity.

ACR Poker reserves the right to determine in its sole discretion whether players are using or benefiting from any of the forbidden tools above, based on patterns consistent with such tool usage. All determinations by ACR Poker shall be final. ACR Poker reserves the right to address unforeseen scenarios or situations not contemplated in the present policies as it sees fit. ACR Poker Decisions are final: By accepting our general terms and conditions you also accept that ACR Poker determinations and decisions regarding our Security and Game Integrity investigation results, outcomes and penalties are final.

ACR Poker shall maintain an ongoing, continual effort to prevent participation in its poker offerings by Automated Players or Bots. Additionally, due to the evolving nature of some of the described prohibited activities above, and in reliance upon the value of crowd-sourcing and customers’ invaluable reporting and feedback, ACR Poker will promptly evaluate the reliability of any third-party suspicious activity and source material received from customers and reserves the right to adapt or modify any of the above described policies or outcomes.

4.3 Forbidden Non-Poker-Related Tools

In order to ensure fair play and maintain the integrity of our poker platform, the following rules are in place regarding the usage of non-poker-related tools:

4.3.0 Prohibited Software

Players are strictly prohibited from using any tool or piece of software that ACR Poker has not developed. This includes any software that allows players to bypass or manipulate the inbuilt features designed to prevent the usage of forbidden software, as listed below.

4.3.1 Virtual Machines

The use of virtual machines is strictly forbidden. Virtual machines refer to any tool or software that enables the creation, emulation, or operation of an operating system environment within another operating system. ACR Poker Rooms must be accessed and run from a native hard drive.

4.3.2 Remote Access

The use of any tool or software that allows players to remotely access another computer or operating system environment (such as Team Viewer) is strictly prohibited. This rule ensures that players do not gain an unfair advantage by accessing unauthorized resources.

4.3.3 Forbidden Physical or Virtual Environments

Any physical computer, server, or virtual environment that is used, directly or indirectly, to run the forbidden software mentioned above or to bypass any security features implemented by ACR Poker is strictly prohibited. This covers any device or environment that aids in circumventing our security measures.

4.3.4 Fair Evaluation

ACR Poker is committed to conducting fair evaluations to ensure compliance with the rules outlined in Section 4.3. In the event that a player is found to be in violation of these rules, appropriate actions will be taken. A fair evaluation will be conducted, considering the circumstances and the potential for abuse of the prohibited tools, devices, or operating systems.

5. Unethical behavior:

5.0 ACR Poker reserves the right to deem some gameplay behavior as systematic predatory practices, which are unethical and detrimental to our poker community. Such predatory practices are strongly discouraged and players who engage in them may be penalized by ACR Poker in its sole discretion, as listed in the 1.5 penalties section.

ACR Poker considers the following predatory practices to be prohibited, including but not limited to the following:

5.1 Grimming: The practice to consistently play the small blind (SB) and skip the big blind (BB).

5.2 Ratholing: The practice of intentionally leaving a table and returning with a smaller amount of chips shortly after.

5.3 Bumhunting: The practice of over-targeting a certain player population, or a specific player.

5.4 Chat abuse: The practice of either disclosing hand in play information or suggestions, as well as verbal, offensive abuse.

5.5 Stalling: Deliberating delaying the action in a game to gain an advantage over your opponents on different tables from the same tournament.

5.6 Table camping: The practice to reserve, sit out or lock a seat for long periods of time.

5.7 Angle Shooting: Any behavior, action, or pattern not described already in the present policy that a user might exploit in their favor, disrupting the “spirit of the game”, to gain any sort of advantage, including but not limited to exploiting software bugs, deceiving or tricking other players. ACR Poker reserves the right to deem other unforeseen scenarios as such.

5.8 Penalties resulting from verified violation of this section are detailed in the 1.5 Penalties section.

Accurate and truthful information:

6.0 As per our general terms and conditions, our license is granted to the end-user who is obligated to provide accurate and truthful information at all times. That been said, the following practices are strictly forbidden and might carry penalties whenever ACR Poker confirms a violation:

6.1 Multi accounting: Creating more than one account within the ACR Poker network of sites.

6.2 VPN-Proxy usage: With the intention or an effect of hiding your actual location and avoiding an accurate geolocation.

6.3 Account Sharing: The use of a given account by more than one person with or without consent.

6.4 Identity misrepresentation: Create an account on someone else’s behalf with or without their consent or allowing someone else to create an account on your behalf in a manner that misrepresents the true identity of the accountholder.

6.5 Ghosting: Handing off play of an account to allow another person to play on the account holder’s behalf. This activity is expressly prohibited at all times, in any game format, and will result in the forfeiture and seizure of all funds in each player’s account, if any. Ghosting is also considered a form of Real Time Advice (RTA). Simply advising or instructing the account holder on what actions to take serves as a form of logic that influences or reduces the player’s decision-making ability.

6.6 Fake profile information: Creating an account that contains inaccurate or false information.

6.7 KYC Refusal: Refuse to complete a “Know your Customer” (KYC) protocol whenever ACR Poker requires it.

6.8 Penalties resulting from verified violation of this section are detailed in the 1.5 Penalties section.

Game play conflict of interest:

7.0 Different financial agreements might come across for poker players on a regular basis, such as trading, staking, funds swapping and bankroll sharing, among others, however some of these common practices might lead to unethical ones that might affect the overall poker community. At any moment, ACR Poker reserves the right to confirm any of the following agreements that ultimately create a conflict of interest for our community members:

7.1 Staking fraudulent users: Users staking a later detected or verified fraudulent users shall be penalized in ACR Poker’s sole discretion.

7.2 P2P fraud: Whenever a Player 2 Player transfer relates to some sort of fraud, all users involved in the P2P activity shall be subject to penalty and forfeiture of funds.

7.3 Profit Sharing: Any profit-sharing agreement related to verified fraudulent activity shall be treated as participating in the underlying fraudulent activity and subject to penalty as ACR Poker deems appropriate.

7.4 Non-aggression external agreements: Any agreements between players or groups of players to exploit any element unrelated to hands in play, that might include but not limited to schedule agreements, unstated or implied non-aggression patterns by simply avoiding or denying action.

7.5 Rake race agreements: Any agreement to modify their playing pace or activity to take some advantage in any rake race or weekly, monthly or seasonal leaderboards competitions.

7.6 Affiliate fraud: Any attempt to unlawfully boost affiliate commissions by any means, by violating the ACR Poker affiliate program terms and conditions.

7.7 Bonus clearance fraud: Any attempt to unlawfully release any promotion granted by ACR Poker.

7.8 User solicitation: Any request by any player to break any of our T&Cs in any form.

7.9 Intimidation: Any form of threat and harassment to influence or force a player to take an action against our terms and conditions.

7.10 Penalties resulting from verified violation of this section are detailed in the 1.5 Penalties section.

Financial Fraud:

ACR Poker, and the poker sites on its Network are merchants who provide gaming services to customers. ACR Poker customers are expressly forbidden any use or attempted use of any financial transactions for anything other than to fund gaming play.

ACR Poker and the poker sites on the Network are NOT offering any money service or money transmittal services to any persons accessing any of the Network poker sites, cashier functions or other activities. ACR Poker is NOT a financial exchange provider, all financial transactions are expressly limited to the deposit of funds to support gaming activity or the withdrawal of funds from a player’s account balance.

8.0 ACR Poker does NOT offer customers any banking, financial services, money services or money transmittal services. Any attempt to use ACR Poker’s cashier functions to facilitate any sort of money service or money transfer transactions may result in closure of the offending customer’s account and freezing or forfeiture of any balances therein.

Prohibited use of the ACR Poker Network or poker sites thereon may include, but are not limited to:

8.1 Disputed transactions and chargebacks of credit card deposits: Any attempt to initiate a chargeback claim with any payment provider, without first contacting ACR Poker to attempt to prove the chargeback grounds and resolve the dispute shall be considered a prohibited activity. The same policy applies to any e-wallets or ACH or bank transfer transaction that results in a non-honored transaction. Any attempt to use ACR Poker deposit, cashout or P2P transfers as a de facto money transmitter intermediary to move funds from one payment service to another is expressly prohibited. The sole permitted purpose of any transactions is limited to funding or cashing out an account balance to enable use of gaming services offered by ACR Poker as a merchant.

8.2 Identity misrepresentation: Uses financial information of anyone not the ACR Poker or site accountholder, with or without authorization of the person whose information is used, is prohibited. Only one player per account is allowed and that player’s information alone may be used to establish his/her identity. Staking agreements are a part of the poker economy and have been expressly approved by various gaming regulators. If a permitted staking arrangement is made between an account holder and a third party, all financial transactions nevertheless must be made by the accountholder. Funding or settlement of staking arrangements shall remain between the parties to such an arrangement and ACR Poker shall not be a party thereto.

8.3 Player to player: ACR Poker is a merchant that offers gaming services. Financial arrangements made by customers outside ACR Poker will not be honored or enforced by ACR Poker. No P2P transactions shall be permitted to either party to settle or resolve any agreements or liabilities related to any debts, promises, obligations or transfers between players, other than a one-way transfer of account balances related solely to funding the customer’s gaming activity or legal staking on ACR Poker, as a merchant Any elements of a supposed transaction involving any third party entity, including accounts held at other gaming sites, financial services providers, or the blockchain shall not be permitted, facilitated, or enforced by ACR Poker.

8.4 Cryptocurrency fraud: Any use of a cryptocurrency transfer that is determined to be fraudulent, including but not limited to double spending and clipboard hijacking, is expressly prohibited and fraudulent.

8.5 Multi Accounting: While players are permitted to have one account per WPN site, players may only play on one WPN account at a time. Players are prohibited to login to more than one account concurrently either for play or for transfers.

8.6 Unforeseen events: ACR Poker might take any action as it sees fit whenever a financial abuse occurs and was not expressly enumerated by the above financial fraud policies.

8.7 Penalties resulting from verified violation of this section are detailed in the 1.5 Penalties section

8.8 Rake Generation Requirement: Before a cash out can be processed, players must generate rake equal to a variable percentage of the total amount you have deposited or received from transfers.

The percentage of rake required is not fixed and depends on:

  • The type of games you participate in.
  • The total amount of the deposits or transfers.

9 Policies enforcement:

9.0 Users are obligated and that any action and decision making must be taken by the account holder through the software interface and based on their own knowledge of the game, ACR Poker will take every step to determinate if any user is receiving assistance during their decision-making process through prohibited tools or other actions that violate the present Security and Game Integrity policy.

9.1 You expressly agree and accept that ACR Poker might take different security protocols to enforce the present policies as it sees fit, which might include but are not limited to:

9.2 Know your Customer (KYC) protocol: Consisting in additional identity verification steps.

9.3 Personal Interview: By our security and game integrity staff in order to clarify any arisen concern.

9.4 Video session: Consisting on a recorded or livestreamed video session while playing in our cardroom as ACR Poker sees fit, which you expressively consent will provide whenever is required.

9.5 External Assistance Tools verification: You accept that ACR Poker might verify the software or programs you run while running ACR Poker software by any means it sees fit. Any attempt to prevent this verification might result in a penalty detailed in section 1.5.

9.6 Compatibility prevention: ACR Poker will comprehensively and frequently update our software to prevent practices and tools expressively prohibited in the present policies.

9.7 Service denial: ACR Poker reserves an absolute right to deny service to any player who utilizes programs or tools that ACR Poker determines could create a conflict with its security and game integrity policy or interfere with provision by ACR Poker of its poker services.

9.8 Device Verification: ACR Poker reserves the right to prevent its rooms to run within devices that create a conflict with section 4.3 of the present policies.

9.9 Human interaction verification: You expressly agree and accept that ACR Poker might approach you with a human interaction challenge to ensure a human presence and/or account holder usage.

9.10 Share activity restriction: ACR Poker, at its sole discretion, reserves the right to prevent players from sharing a table, whether to prevent further violations to present policies or as part of its player protection efforts.

9.11 Penalties resulting on verified violation of this section are detailed in the 1.5 Penalties section.

10 Disclaimer to External Assistance Tool (EAT) developers:

10.1 ACR Poker neither supports nor endorses the use of any external assistance tool (EAT). ACR Poker does not authorize the use of ACR Poker trademarks or logos, or the use of ACR Poker images to promote any EAT.

10.2 ACR Poker considers that usage of an EAT may provide an advantage to the end-user. In principle, such advantage might be deemed as “fair” or “unfair” by ACR Poker at any time at its sole discretion, without prior notice. A combination of different EATs may provide a user an aggregate unfair advantage.

10.3 An EAT must refrain from displaying information in real time, related to the hand in play.

10.4 Every player MUST make their own observations and interpretations of the play scenario in their current hand. An EAT may not suggest strategy or automate actual play in real time or for a live hand.

10.5 An EAT must refrain from interfering with the regular ACR Poker software performance, including blocking or replacing any software functionality or preventing our security verifications.

10.6 Any EAT to be used with any ACR Poker play must not cause a violation of the present security and game integrity policies.”

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