We’ve got some important updates for you about our ongoing commitment to providing a fair and secure playing environment. In an effort to improve the gameplay experience for all our players, we’ve made some important changes to our Terms & Conditions, which are in effect as of August 3rd.
No More Virtual Machines Allowed
The key change is that we will no longer permit the use of virtual machines. This means you’ll need to access and run our software directly from your native hard drive. We’re also banning tools like TeamViewer, which allow players to remotely access another computer or operating system, and other physical or virtual environments that may help users bypass our new security measures.
If you currently use a virtual machine to access ACR Poker, please visit the download page to install the PC or Mac version of the poker client on your device.
Our Internal Investigation and Actions Taken
We’ve also recently wrapped up an internal investigation in response to specific allegations of cheating on our network. Our team has found evidence that multiple accounts violated our terms of service. As a result, we’ve closed eight accounts involved in collusion and banned an additional 25 related accounts suspected of engaging in suspicious activities.
As you should expect, we’ve taken steps to correct any harm caused by these offenders. We’ve reallocated funds and adjusted tournament results to ensure fairness among impacted players.
In total we credited $184,000 to 402 players.
All affected players have been notified by email and the credits can be verified in the Transaction History tab within the My Account section.
A Message from ACR Pro Chris Moneymaker
Our very own ACR Pro, Chris Moneymaker, had this to say about our recent actions and commitment to maintaining a secure environment:
“While we understand that it is disconcerting to learn of collusion rings, we want to assure our players that the integrity of our platform remains strong. The swift actions we have taken, as well as the upcoming changes to our playing terms, demonstrate our significant investment in, and commitment to, maintaining fair gameplay and a secure environment that will ultimately benefit all poker players.”
Security is a big deal to us, and we appreciate your support and understanding as we improve your poker experience. Enjoy the tables, and play with confidence knowing that we’re committed to keeping our platform fair and secure for everyone!
