Contact Us Home > Contact Us QUICK ANSWERS Chat with our virtual assistant Get guidance in a few clicks. Available 24/7 Instant answers support@acrpoker.eu PERSONALIZED HELP Email support Reach us at support@acrpoker.eu. Best for account-specific requests Detailed questions or documentation We typically respond within 24 hours Message OptionSend us a messageIf you can’t find what you’re looking for in the chat or prefer to submit a request, please complete the form below. First NameLast NameEmail *UsernameSelect a reason for concern *Please selectAccount relatedBonusesDepositsWithdrawalsDocumentsGameplay-ReportRefund RequestOtherMessage Send MessagePlease do not fill in this field. LOOKING FOR ANSWERS? Top 5 Frequently Asked Questions Find quick answers to common questions. Select a question below to view the details. Credit Card Deposit AssistanceWhat should I do if I receive a rejected message when depositing?A declined card deposit may mean your bank is blocking international payments. Contact your bank to confirm that you authorize the transaction.If the bank confirms there is no restriction and the deposit still fails, contact an agent through Live Chat for help or another payment option. If Live Chat is unavailable, email support@winningpokernetwork.com. Personal Information ChangeHow can I update my personal information?Open My Account.Select Details.Choose Edit and enter the requested information.Select Submit to save your changes. Account Certification RelatedDo I need to “certify” my account?Account certification may be requested in certain circumstances as part of ACR Poker’s security procedures. Login IssuesWhy didn’t I get my verification email after logging in from a new device?Allow a few minutes for delivery, then check your spam or junk folder for the subject “New Device [Attention]”.If the message still does not arrive, the FAQ recommends using a different email address that you can access. Contact support@winningpokernetwork.com for help changing the address on your account. WithdrawalHow long does it take for you to process my withdrawal?Withdrawals are normally processed within 24 hours of the request. Every payout is subject to review, so processing can take up to 15 business days.